Return/ cancellation policy
Terms and conditions
Q: Can I return/exchange an item?
A. We do not refund or exchange items of furniture as these are made especially for you and are bespoke items.
Q: How do I pay? A: You can either pay online with a card of your choice or via PayPal and stripe
Q: How much do you charge for delivery? UK mainland £60 Scotland pricing is dependent on area. Isles of Wight: Prices start from £100, please contact us for a price. We aim to get our furniture dispatched and delivered within 7-10 weeks, should you require it quicker than this please contact us and we will try our best to accommodate you.
Q: What if I miss my delivery? A: We or our carriers will try to contact you, we will however have to pass on any additional costs incurred by us.
Q: My furniture has arrived damaged what should I do? A: When goods are delivered, please check them carefully. If the goods are in good condition, please sign "received in good condition" accordingly. If however, there are any signs of damage, please CLEARLY mark the delivery note accordingly. If this is not done correctly, it can affect the claim with our carriers. At this stage we reserve the right to offer a part refund for the damage, or to repair the item, or to replace the damaged item with a good one, or to issue a refund for the item.
How long from ordering to receiving my goods?
Our turnaround from ordering to dispatch and delivery is within 8-12 weeks. If you would like your order by a certain date, please contact a member of our friendly team and we will do our best to accommodate you on 0333 577 5155
Can I return/exchange an item?
We do not refund bespoke items as these are made especially for you.
Standard delivery to England is £60.
Please ask for a quote for prices to other areas.